There are things to consider when choosing your cabin rental. NC Mountains Realty would like to answer some of the most frequently asked questions for you. If you still have a question, click the button below.

 

How do I go about reserving a cabin?
How close is the N.O.C., GSMNP (Great Smoky Mountain National Park), the Scenic Railway, or other area attractions?
How private is the cabin?
How many people can the cabin accommodate?
Is Wi-Fi available?
What are Check in and Check out times?
What are your minimum stay requirements?
Is the Housekeeping fee optional, or can it be waived?
What additional charges or fees should I expect?
What supplies are provided at the cabin?
Cell Service and GPS?
Where is the nearest Grocery Store?
Smoking?
“4 legged family members”, are they Welcome?
Is the cabin motor cycle friendly?
Year Round Access?
Closest Airport?
What is the physical address of the cabin?


How do I go about reserving a cabin?

Reserving a Mountain Cabin has never been easier! You can place your reservation immediately by clicking “Book Now” in the upper right corner of the cabin you’re interested in. Not sure which cabin you’d like, or you have questions before placing your reservation? Just click the “Ask” button at the bottom of this page. Be sure to let us know your arrival and departure dates and the cabin/s you are interested in. NC Mountains Realty will respond promptly and usually within 4 hours, (emails that arrive after 7:00 PM are answered  the next morning), and we will confirm availability in our reply. Additionally, we will include an itemized quote, and a “Booking Link”. Please understand that the quote and booking link do not “lock in your dates” as we will continue to reply that the property is available until payment has been received. Inquiries are always responded to on a “First come First serve” basis. If you have any questions about the area or a specific cabin, or you just want to speak with a “live person”, You are welcome to call us. We do not, however, make reservations over the phone, this is done online with our secure processing system.

How close is the N.O.C., GSMNP (Great Smoky Mountain National Park), the Scenic Railway, or other area attractions?

The Cabins are independently owned and locations vary with each one. Visit the cabin page and click on the location tab for each cabin to see its location.

How private is the cabin?

We consider Privacy and Peaceful enjoyment to be a very high priority for most of our Guests! Many of our cabins are completely secluded (you won’t even see other cabins around), while other cabins may have closer “neighbors” and are ideal for larger groups! Even the cabins with neighbors in the vicinity are still set up and built with privacy in mind, and are insulated with natural barriers, trees, Mountain ridges, and varying elevations.

How many people can the cabin accommodate?

Each cabin does vary as to how many people it will accommodate. We do not recommend “overcrowding” a cabin as your enjoyment will be compromised and our facilities are limited; (Well supply, septic systems, and parking). Presently, our largest cabin will comfortably sleep (6) adults (Smoky Mountain Dawn). We do offer a few cabins that are in walking distance of each other, and these cabins can sleep up to 10 persons.

Is Wi-Fi available?

Currently DSL service is only available to only a few areas. Please consult the cabin amenity list to see if the cabin you are interested in does offer Wi-Fi. Most cabins do offer Guest use of Wi-Fi, and the few that do not, are located in areas where cell signal is well above average (excellent even).

Because of the limited availability, Cabins that do offer Wi-Fi via either satellite or “hot spot”. In either situation, the amount of usage is not unlimited and availability is not guaranteed. The internet access is provided for casual use only (surfing the web, emailing, etc… Activities that should be avoided are things like streaming videos, you tube, Netflix, large file transfers, Playing online games, connecting to VPN’s, or remote desktop applications like GoToMyPC, and similar activities. Overage charges will be billed to the customer. You are responsible to monitor usage by other members of your group and your children as we never provide waivers for excessive use charges.

We have made a good faith effort to provide this service and we hope you will be able to successfully enjoy it.

If you need a High Speed DSL or Wi-Fi connection, please feel free to use our office in town. We are located at 451 A Hwy 19 South Bryson City, NC 28713. Here the Wi-Fi is fast, usage is unlimited, and it is free! If we are out of the office, please call us for the access data. The front porch is covered and Wi-Fi is always on!

What are Check in and Check out times?

Check in time is 4:00 PM on your arrival date. Check out time is 10:00 AM. We strictly enforce these times in peak season as we have a very tight housekeeping schedule during our busier times of the year.

If you would like to check in/out early or late, please let us know. If the schedule will allow, we will offer you a complimentary early/late check in/out (12:00 Noon is complimentary). To request this service, please text or email Kathleen a day or two in advance of the date being requested. We will do our best to accommodate your request, but without prior approval, we must insist strict adherence to the designated times.

What are your minimum stay requirements?

Our most common minimum night stay required is two nights. Most Holidays and busier seasons may require 3 or more minimum night’s stay. Occasionally special circumstances will allow us to accept a “One night stay” request (an example would be when there is just one night open between reservations). We are never able to arrange a one night stay when booking in advance, as this may block what would otherwise be a two, three, or 7 night reservation. (E.g. it would be a disservice to the Cabin Owner to accept a one night reservation for, say, a Saturday night, possibly leaving the cabin empty for the remainder of the weekend, possibly even the entire week.

Because, even with a one night reservation, there would still be a housekeeping charge, it is usually cost prohibitive to most Guests anyway.

Is the Housekeeping fee optional, or can it be waived?

The “Housekeeping Fee” will vary between cabins and is mandatory. This is a one-time charge that is paid to have the cabin cleaned, scrubbed, and prepared for your arrival. Our housekeepers cleaning standards are higher than any I have encountered! In the Guest Welcome Book, you will find a very short check out list, nothing too strenuous or time consuming. We do expect that you will clean up after yourselves (and your Pet Guest) before you depart. * When excessive cleaning is required, additional fees will apply accordingly. Excessive cleaning could include, but are not limited to, things like: re arranging furniture that one person cannot replace too its original placement, pet refuse left on the ground, cigarette butts just “tossed” aside, wax spillage, glass in the hot tub, and worse things I will not describe to you…

What additional charges or fees should I expect?

None – No administrative fee, No “hot tub fee”, etc… Our rates and charges are upfront and reasonable. Our goal is to earn your repeat business and recommendations, not to “nickel and dime” you! We request the nightly rate, housekeeping fee, and tax (local and state combined are presently 11.75%). * Please see the “Are the cabins Pet Friendly?” section for details regarding the “Pet Rent”.

What supplies are provided at the cabin?

This answer will cover the most commonly asked questions, but is not by any means a complete list! Every cabin is “fully stocked”, which means that you should expect to find a well-appointed kitchen with everything you will require to prepare and serve your meals at the cabin. In addition to the basics (dishes, pots, pans, coffee maker or “keurig”, utensils, and dish soap) you will find a basic selection of spices, coffee filters, and a few “nonperishable” items that you might find useful. Additionally provided items include (but are not limited to) Luxury linens, towels, wash cloths, board and/or card games, shower soap, shampoo & conditioner (these are “in case you forgot to bring it” sizes), propane for gas grills (if a charcoal grill is provided at your cabin, you will need to bring charcoal), and most important – Your own Private Hot Tub!

Cell Service and GPS?

Cell service in the Mountains is never a guarantee! The providers I would vote “Most likely to succeed” are Verizon and AT&T. The providers I would vote as “Least likely to succeed” are probably Nextel and T-Mobile. Even with these carriers, when you get close to a larger city such as Asheville, you should get at least minimal service. We strongly recommend that you print a copy of the Check in Instructions, as you may not be able to access your email along the way. Our driving directions will provide “land marks” or “reference points” on your route. It is a very good idea to cross reference these directions with your GPS or MapQuest directions, and both are very unreliable in the Mountains!

Most of the cabins will provide basic phone service, although it is not required when the cabin is located in a 4G cellular signal area. Even when phone service is offered, long distance service may be blocked and a calling card (not provided) will need to be used for “out of area” calls.

Where is the nearest Grocery Store?

It is never a bad idea to grab your supplies on the way to the cabin (directions given to you will detail grocery stores along your route), but any cabin you reserve will be within 10-20 minutes of “Ingles Grocery Store” which is our better stocked stores in this area. To get to Ingles, the easiest way is to exit from Hwy 74 (Great Smoky Mountain Expressway) on exit #67 (Bryson City) and turn left at the second traffic light (you will see Walgreens at this intersection), go about a mile to “Ingles” on the left (Just past NC Mountains Realty Office). Would you like us to shop for you? Click here for our guest services.

Smoking?

There is never any smoking allowed inside any of the cabins! There will be an ashtray provided for smoking outside, and please do not toss your “butts” over the deck or into the yard!

 “4 legged family members”, are they Welcome? 

Most of the cabins do allow pets. A few will even allow a larger pet (please ask or view cabin details). Our cabins that do allow pets will typically allow up to 2 pets, Up to 40 pounds each. Pets are required to have had flea & tick prevention medicine administered within 3 days of your arrival, they are never allowed on furniture (strictly enforced), and heart worm prevention is a really good idea! Our “Pet Rent” is $50.00 per pet, per reservation. It is not our goal to profit from your 4 legged family members, but rather to cover to cost of the additional cleaning and additional cleaning supplies that are applied when a pet has been a Guest.

* Please review our pet page for complete details.

Is the cabin motor cycle friendly?

Our criteria for advertising a cabin as “motor cycle friendly” is very strict. Just because a road is paved, it is not automatically considered to be “motor cycle friendly”. Additionally, depending upon your type of bike or riding experience, you may be comfortable riding to a cabin that we do not consider to be “motor cycle friendly”. If this is a concern for you, please call us prior to making your reservation to discuss the specific details.

If you are towing a trailer, camper, driving a minivan or a lightweight (2 wd) truck, you are doing so at your own risk and you may be held responsible for your rental contract even if your vehicle is the reason you are unable to access the cabin. Mini Vans, Sports cars, and Lightweight trucks do not typically do well on mountain roads.

Year Round Access?

Some of our cabins are not recommended to drive to in snowy and/or icy conditions and are closed for the winter. Other cabins do remain open and accessible year round, but even so, we suggest you prepare yourself to use chains and/or 4 WD in the winter months just in case one of our rare “Winter Storms” should occur.

Closest Airport?

The closest Airport is Asheville Regional. It takes about an hour (any cabin can be reached within 1.5 hours) to get there. Atlanta Airport and Knoxville are each about 2.5 hours driving. To gauge the approximate travel time from any other airport, please use zip code 28713.

What is the physical address for the cabin?

The physical address will be provided to you with your Check in and Direction information. Presently, you may consult our cabin mapping information to get an idea of where you will be staying as it relates to area activities. Our policy is such as we value our Guests privacy and peaceful enjoyment of the cabin they are renting.

____________________________

Do you have a question?
Ask